1. Delivery: digital service, instant access
Convenience translation: this English version is provided for information only. The Turkish version is the binding text and prevails in case of any discrepancy.
İzin360 is a software service provided over the internet; no physical products are delivered or shipped and no delivery fee is charged. Once the payment institution PayTR confirms the payment, the purchased package is activated in your account immediately.
Your official invoice (e-Invoice or e-Archive Invoice) is issued within 7 days of payment confirmation at the latest, sent to the e-mail address in your billing details and can be downloaded from the billing screen in the app. If your payment has been taken but your package is not activated, please write to us; we will activate the service or refund your payment.
2. Trial period
The 30-day trial is free and requires no card details; it does not convert automatically into a paid subscription, so you do not need to cancel it. If you do not choose a package when the trial ends, your account is suspended: only the account owner and the billing administrator can sign in. During the suspension you can continue with your data by buying a paid package or, if your number of active users fits within the Free package's user limit, by choosing the Free package.
If no package is chosen within 60 days of the suspension, your account is closed automatically. The closure date is stated in the suspension e-mail, and you are reminded by e-mail 30 and 7 days before closure. The data of a closed account is deleted 90 days later as described in "Your data after the account is closed"; during that period the account owner can still reopen the account by choosing a package.
3. Cancellation
- You can cancel your subscription at any time, as the account owner or billing administrator, in the billing settings in the app. You do not need to give a reason; you may leave feedback if you wish.
- Cancellation ends the package and the extra users together at the end of the current subscription period. You can continue to use the service until then; no renewal notice is created at the end of the period and your account is closed.
- A cancellation cannot be undone in the app; however, until the deletion date you can reopen an account closed at the end of the period, with its data, by buying a new package.
- If you cancel while your renewal payment is overdue, the service ends immediately and the unpaid renewal notice is cancelled; no fee is claimed from you.
- Closing the account: The account owner can close the account in the company settings in the app. If a paid period is running, closure by default takes place at the end of the paid period; the service continues until then, the subscription is not renewed and the paid time is not lost. If you want to close immediately without waiting for the end of the period, you are asked to confirm explicitly that the remaining time cannot be used and is not refunded. If no paid period is running (trial, Free package, suspension or unpaid renewal), the account closes immediately; an unpaid renewal notice is cancelled.
4. Refunds
Subscription fees are paid in advance at the start of the period. If you cancel, downgrade or reduce extra users, fees paid for the current period are not refunded or credited. Exceptions to this rule:
- Erroneous or duplicate charges: the full amount is refunded once identified.
- Service paid for but not activated for reasons attributable to us: the price is refunded.
- Ending the subscription because of an objection to a change of sub-processor: fees for the unused period are refunded pro rata (Data Processing Agreement).
- Cases where mandatory consumer law provides for a refund — e.g. a buyer who is regarded as a consumer terminating the subscription because the contract terms were changed during the period (Law No. 6502 Art. 52) (Distance Sales Agreement).
Refunds are made to the card used for payment through PayTR (in full or in part) or, where necessary, by bank transfer. The time it takes for the amount to reach your account depends on your bank. The refunded amount appears in the invoice list in the app; the document required by law for the refund (e.g. cancellation of the e-Archive invoice or a return invoice) is issued separately or requested from you.
5. Increases: package upgrades, extra users and proration
On the Starter, Growth and Pro packages you can buy extra users on top of the package's included users; the extra-user price per user and per period, excluding VAT, is published on the pricing page together with the maximum number of extra users per package, and extra users are sold only in Turkish lira. The Free and Enterprise packages have no extra users. If you buy extra users together with the package at the first purchase, they are invoiced on the same invoice on a separate line.
A package change that increases your recurring total (package + extra users) and an increase in extra users during the period take effect immediately once payment is confirmed. For the remaining days of the current period you pay only the pro-rated difference; a separate invoice is issued for it and your period end date does not change:
Pro-rated amount = (new recurring total − current recurring total) × (remaining days ÷ total days in the period) + VAT
Example: with 10 days left in a 30-day monthly period and an increase of TRY 300 in your recurring total, you pay 300 × 10 ÷ 30 = TRY 100 + VAT. From the next period, the full new total applies. The current versions of the sales documents are accepted again before payment. The package cannot be changed while a renewal payment is overdue.
6. Decreases: package downgrades and extra-user reductions
A package change that does not increase your recurring total and a reduction in extra users are free of charge and take effect at the end of the current paid period; there is no partial refund for the rest of the period. The new seat cap (the package's included users + extra users) cannot be below your current number of active users. After a reduction or downgrade has been scheduled, you can add new users only up to the lower cap that will apply at the end of the period. Features not included in the new package (e.g. custom approval workflows, company-specific leave types, webhooks) close at the end of the period; your records are not deleted.
7. Renewals and unpaid renewals
Because your card details are not stored, the renewal fee is not charged automatically. At the end of the period a renewal payment notice (pro forma) is created for the package and the number of extra users valid for the new period, at the unit prices applicable on that date, and notified to you by e-mail; it is due within 7 days. If it is not paid:
- Reminder e-mails are sent on days 1, 3, 7, 14 after the end of the period,
- From day 7, new leave requests cannot be created (approvals in progress can be completed),
- From day 14, your account is suspended; only the account owner and the billing administrator can sign in.
When you pay, your account is reactivated; the new period starts at the end date of the previous period. Unless payment is made, no fee is collected for the new period. While a renewal notice is open you cannot switch to the Free package: you must first pay the notice or cancel the subscription. Cancelling claims no fee for the unpaid period; until the deletion date the closed account can be reopened with the Free package or a new paid package.
If no payment is made within 60 days of the suspension, your account is closed automatically and the subscription ends; the unpaid notice is cancelled. The closure date is stated in the suspension e-mail and you are reminded 30 and 7 days before closure. Your data is deleted 90 days after closure.
8. Your data after the account is closed
When the subscription ends, when you close your account or when your suspended account is closed automatically, the account moves to a closed state. For 90 days only the account owner can sign in and download data. During this period, whatever your package, you can request and download the full account archive containing all of your company's data and the uploaded documents under Settings › Data archive (in a session signed in with two-factor authentication; you are notified by e-mail when it is ready and the archive is deleted automatically after 7 days). The per-employee personal data archive (ZIP, including documents) and billing documents can be downloaded at any time; the audit log, payroll export and advanced report exports also remain downloadable during this period if they were included in your last package in service (if you only used the trial, within the trial scope). Reminder e-mails stating the deletion date are sent on days 60, 80, 90 after closure.
During this period you can reopen your account with its data by buying a paid package or, if your number of active users fits within the Free package's user limit, by choosing the Free package; the scheduled deletion is then cancelled.
At the end of that period your data is permanently deleted and the account can no longer be reopened; copies in backups are destroyed automatically within 14 days at the latest. Records subject to statutory retention obligations are kept and deleted when their period ends: invoice, payment, refund and sales-document acceptance records 10 years from the end of the calendar year in which they were created; acceptance records of the Terms of Service and the Data Processing Agreement 10 years from the end of the calendar year in which the contract ended; records of consent to and refusal of commercial messages 3 years from the end of the consent.
9. Contact
For cancellation, refund and billing requests, write to [LEGAL_EMAIL]. These terms summarise the Terms of Service; in case of conflict, the Agreement prevails.